A response to Drew Ferrar's post
The
question is: Would you be satisfied with a product that is suppose to do
amazing things yet it you take it home and it is a piece of junk?
My answer is no, this would seem obvious to most people, but it happens everyday and companies lose customers to this tragedy all the time. Nobody should be satisfied with a product that underperforms, however if it is simply a miscommunication and the customer cannot properly use the product, than it is the companies job to provide easy to use directions/training. When my mother first got her smartphone, she was angry because the bills were so high and she wasn't valueing the device at the proce she was paying. After I showed her all the features that she could use, and how much time it could save her in a day, she learned to appreciate the product and valued it more. In turn she was more satisfied and willing to pay the price.
My answer is no, this would seem obvious to most people, but it happens everyday and companies lose customers to this tragedy all the time. Nobody should be satisfied with a product that underperforms, however if it is simply a miscommunication and the customer cannot properly use the product, than it is the companies job to provide easy to use directions/training. When my mother first got her smartphone, she was angry because the bills were so high and she wasn't valueing the device at the proce she was paying. After I showed her all the features that she could use, and how much time it could save her in a day, she learned to appreciate the product and valued it more. In turn she was more satisfied and willing to pay the price.
No comments:
Post a Comment