Customer Satisfaction vs. Customer Value
Customer
 value and customer satisfaction are dependent on one another.  When a 
person purchases a good or service, they are assigning a particular 
level of value to the product or service.  In turn, they expect a 
similar rate of satisfaction from their purchase, which will vary 
depending on how much the customer values it.  To use the Iphone as an 
example, Customer value is usually very high, because it is a well 
sought after device that has nearly unlimited uses.  However, if 
customer satisfaction was low, they would refrain from buying the 
Iphone, and search for another product that they highly value.  Customer
 value directly links to customer satisfaction, and vice versa- they are
 interdependent.  With low customer value comes low customer 
satisfaction, but you get what you pay for.
Which factors do people take into account when determining customer value?
Which factors do people take into account when determining customer value?
 
No comments:
Post a Comment